Customer Service Representative

Posted: 07/22/2020

The basic function of the Customer Service Representative is to manage all

aspects of administration of the builder’s warranty program.

DUTIES INCLUDE (but not limited to):

• Enforce corporate safety policies on jobsite, providing key responsibility for safety compliance in the


• Implement proactive pre-task safety planning for all work activities

• Supervise, coordinate and sequence contractors’ work

• Monitor performance and coordinate work to maintain productivity of trades, ensuring adequate

manpower for work in place

• Develop and maintain complete and detailed warranty schedule and manage work in accordance with

the schedule

• Coordinate and track material deliveries

• Develop site logistics plans for entire project to maximize productivity

• Demonstrate fiscal responsibility by enforcing contract provisions and eliminating unnecessary spending

• Assist with development of warranty documents

• Communicate effectively with homeowners, subcontractors, and superintendents

• Effectively resolve conflicts and disputes to minimize delays and claims

• Assist in the maintenance of positive working relationships with subcontractors, customer material

suppliers and other internal and external individuals having an interest in the success of the project